Shipping Policy

1. Shipping Area

We currently ship Tamalor products to addresses within the United Kingdom only. Orders placed with delivery addresses outside the UK may be cancelled or may not be processed.

2. Order Processing

Orders are usually processed after payment has been completed and the required delivery information has been provided. Processing time may vary depending on product availability, order volume, and operational conditions.

If there is an issue with your order details, we may contact you using the email address provided during checkout.

3. Delivery Time

Delivery times may vary depending on the destination within the UK, courier availability, and other factors outside our control.

  • Estimated delivery time is provided for guidance only.
  • Delivery may take longer during busy periods, holidays, or courier delays.
  • We are not responsible for delays caused by incorrect delivery details.

4. Delivery Address

Customers are responsible for providing a full and accurate UK delivery address. Please check your address carefully before completing your order.

If an order cannot be delivered because the address is incorrect, incomplete, or inaccessible, additional delivery costs may apply.

5. Shipping Costs

Shipping costs may vary depending on the order, delivery method, and destination. Any applicable shipping cost will be shown or confirmed during the checkout or payment process.

6. Lost or Delayed Orders

If your order appears delayed, please contact us with your order information. We will review the situation and provide available updates where possible.

If an order is confirmed as lost by the delivery service, we may offer a replacement or another suitable solution depending on the circumstances.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and include clear photos of the packaging and product. This helps us review the issue and arrange an appropriate resolution.

8. Contact

For questions about shipping or delivery, contact us by email: info@tamalorlimited.com.co.

Tamalor currently provides UK-only delivery. This policy should be updated if shipping areas, couriers, delivery times, or fulfilment processes change.