Refund Policy

1. Overview

At Tamalor, we want every customer to feel confident when shopping for beauty, skincare, makeup, and body care products. This Refund Policy explains when returns, exchanges, and refunds may be accepted.

2. Return Eligibility

Due to the nature of cosmetics and personal care products, items may only be returned if they are unused, unopened, undamaged, and in their original packaging.

  • The product must be in its original condition.
  • The product must not be opened, tested, used, or damaged.
  • The return request must be made within 14 days of receiving the order.
  • Proof of purchase may be required to process the return.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used cosmetics, skincare products, makeup products, body care products, or any item that is not suitable for resale.

Products that are damaged after delivery, missing original packaging, or returned without approval may not be eligible for a refund.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery. Include your order details and clear photos of the issue so we can review the case.

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution.

5. Refund Processing

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed using the original payment method where possible.

Processing times may vary depending on your bank, card provider, or payment service.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error on our side.

We recommend using a tracked delivery service for returns, as we cannot guarantee receipt of returned items without tracking.

7. Exchanges

Exchanges may be offered depending on product availability. If the requested replacement item is unavailable, we may offer a refund or an alternative product.

8. Contact

To request a return or refund, contact us by email: info@tamalorlimited.com.co.

Please contact us before sending any item back. Returns sent without prior communication may not be accepted.